| How To Be ValueStar Certified | About ValueStar |

Fewer Than Half Can Pass The Rating
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A ValueStar Certified® company must apply for and pass ValueStar's four-step rating process.

You need to find out if a company has delivered very high customer satisfaction.

San Francisco State University's Public Research Institute and University of Houston's Consumer Law Project perform on-going, random audits on customer satesfaction research surveying and audit on customer satisfaction research surveying and audit ValueStar's research methodology so you can be assured of unbiased and accurate results.

ValueStar randomly selects 400 past customer names and telephone numbers from each applicant company. To ensure a true rating, a company cannot pick and choose which customers are surveyed.

Generally, 100 customers are asked to rate how satisfied they are with the value they received, and if they would use the compny again. The customers' identities and responses are kept completely confidential.

Based on the customers' answers, ValueStar calculates the company's customer satisfaction rating. Only if the company scores very good to outstanding does the company pass this vital step in the rating process. Thus, no company that scores below an eighty-five, out of a possible one hundred (a perfect score), is allowed to pass this rating step.

1 Customer Satisfaction Rating
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You need to find out if a company has delivered very high customer satisfaction.

San Francisco State University's Public Research Institute and University of Houston's Consumer Law Project perform on-going, random audits on customer satesfaction research surveying and audit on customer satisfaction research surveying and audit ValueStar's research methodology so you can be assured of unbiased and accurate results.

ValueStar randomly selects 400 past customer names and telephone numbers from each applicant company. To ensure a true rating, a company cannot pick and choose which customers are surveyed.

2 Complaint Bureau Status Check
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A clean complaint record doesn't mean much, and numerous complaints suggest trouble.
The company's complaint status is checked with appropriate agincies and complaint bureaus.

3 License Verification
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Selecting a company without the appropriate licenses may mean that the company cannot legally perform the service.

4 Insurance Verification
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Selecting a company without insurance coverage can lead to serious consequences if there's an accident.

The company must have valid licenses, that are in good standing, for the major services it offers to the public.

The company's insurance agent must provide ValueStar with written certificates of insurance, showing that it has workers' compensation, liability, or any necessary specialized coverage.

Only The Best Pass The Test®

Only those companies that pass all four steps of the rating process are awarded ValueStar Certified®, the symbol of very high customer satisfaction.